↩️ nuvpvp™ Returns & Refunds

A Clearer Return Process · Thoughtful Support · Fair Solutions

Has your new lamp arrived damaged, or have you decided that a different lighting style would work better in your space? No worries — let's figure out the next step together! 🌿

At nuvpvp™, we aim to make returns, refunds, replacements, and cancellations straightforward to understand. This page explains the applicable return period, product eligibility, shipping responsibilities, refund processing, and how to reach our customer support team.

Whether you've ordered a pendant light, a bedside lamp, a table lamp, or a contemporary floor lamp, here's what you need to know before requesting after-sales assistance.

Last Updated: October 20, 2026

✨ Return Policy at a Glance

📅 Return Window

Eligible products may generally be submitted for return within 30 calendar days after confirmed delivery.

💳 Refund Processing

For an approved physical return, we generally initiate the refund within 5–10 business days after the item has been received, inspected, and approved.

📦 Order Cancellation

No cancellation fee is charged when an order is successfully cancelled before fulfillment begins.

📧 Contact Customer Support

Email service@nuvpvp.com with your order number and a brief description of your request.

📍 Important Return Address Notice

Please wait for our return instructions before sending merchandise back. Our business registration address is not automatically the designated return destination.

🌷 01 · Which Return Situation Applies to You?

Different situations may require different solutions. Let's start with the reason for your request.

Changed Your Mind?

Sometimes a product doesn't suit your space as expected, or your plans change after checkout. We understand!

A preference-based return request may apply if:

• You no longer need the product.

• You selected the wrong available style or finish.

• You ordered more items than necessary.

• The product does not match your interior preferences.

• You decide not to keep an otherwise correctly supplied item.

For a standard change-of-mind return, the product should generally be unused, complete, and in its original condition, subject to the applicable return requirements.

Unless applicable law requires otherwise, customers are generally responsible for return shipping costs for preference-based returns.

Has Something Gone Wrong?

That's a different matter, and we'll review it separately. 🛠️

Please contact us if your order arrives with any of the following issues:

• A cracked glass shade or damaged lamp body

• A broken or defective component

• Missing accessories or mounting hardware

• A product that differs from your confirmed order

• A fixture that materially differs from its published description

• A functional problem inconsistent with the stated product specifications

If the issue is confirmed as attributable to the supplied order, we will provide an appropriate resolution without charging you additional costs resulting from resolving that confirmed problem.

Depending on the circumstances, the solution may include a replacement, reshipment, refund, or approved return arrangement.

Applicable consumer rights remain unaffected.

📋 02 · What Should You Prepare Before Returning an Item?

A little preparation can make the process easier for everyone. Here's what to keep in mind!

Product condition: For preference-based returns, the item should generally be unused and in its original condition.

Included components: Keep the supplied parts together, including lamp shades, bases, cords, mounting accessories, and other components included with the product.

Original packaging: Where reasonably possible, retain the original box and protective packaging, particularly for fragile glass or ceramic lighting products.

Proof of purchase: Have your order number or another acceptable purchase reference available.

Product handling: Let us know if the product has been installed, assembled, modified, or damaged after delivery. Such circumstances may affect a preference-based return assessment, but they do not automatically remove rights that apply to a genuine defect or incorrect item.

Request timing: Submit your request within the applicable return period, subject to any additional rights provided by law.

We assess each request according to the relevant product condition, circumstances, and policy requirements.

💡 03 · Special Considerations for Lighting Products

Different lighting products have different materials, components, and installation requirements. The condition of the actual item matters when reviewing a return.

Glass Shades, Ceramic Bases & Decorative Finishes

For lighting products made with glass, ceramic, painted finishes, or other delicate materials, please retain the original protective packaging where possible.

For preference-based returns, we may review whether the product remains in its original condition and whether all supplied components are included.

If the item arrives cracked, chipped, broken, or otherwise damaged, please report it as a damaged-item issue rather than treating it as an ordinary change-of-mind return.

Electrical Components & Functional Issues

If a lamp or fixture does not operate as described, please contact us and explain the problem.

Useful details may include the product name, order number, and a description of the issue. Photographs or a short video may help when safe and practical.

For safety reasons:

• Do not continue using a fixture that appears electrically unsafe.

• Do not disassemble or modify electrical components just to obtain evidence.

• Follow the product's safety instructions.

• Wait for our guidance before returning an electrical item.

Multi-Component Products

Some lighting products include several parts or accessories. For a preference-based return, please keep the complete set together.

Missing components may affect eligibility for returning an otherwise complete product.

If an advertised component was missing when your parcel arrived, please report it promptly so we can investigate it as a fulfillment issue.

📨 04 · How to Request a Return or Refund

Ready to begin? The process is straightforward.

Step 1 — Email Our Support Team

Contact service@nuvpvp.com.

Please include:

• Your order number

• The product name and quantity

• The reason for your request

• Whether you are requesting a return, refund, replacement, cancellation, or other assistance

Step 2 — Share the Relevant Details

For damaged, defective, incorrect, or incomplete products, clear photographs may help us understand the situation.

A short video may also be useful when reporting a functional problem.

Please provide evidence only when it is reasonably safe and practical to do so. If a product appears electrically unsafe, do not operate or handle it unnecessarily just to take photographs.

Step 3 — Wait for Our Instructions

Our team will review the information and explain the appropriate next step.

If a physical return is approved, we will provide the applicable return destination and instructions, including any relevant packaging or shipping requirements.

Please do not send your package before receiving the return instructions.

📍 05 · Where Should You Send Your Return?

Here's an important detail to remember!

The registered business address identifies the company operating nuvpvp™. It is not automatically the location where returned merchandise should be sent.

Depending on the order and return arrangement, the designated receiving facility may differ from the registered office, original shipping location, or fulfillment facility.

Please do not send returned merchandise to our business registration address unless our customer support team specifically instructs you to do so.

Once your request has been reviewed and an applicable return is approved, we will provide the correct destination and instructions.

This helps reduce the risk of misplaced packages and unnecessary delivery delays.

🚚 06 · Who Pays for Return Shipping?

Return shipping responsibility depends on the reason for the return.

Preference-Based Returns

If the correct product was supplied and the return is based on personal preference or a change of mind, the customer is generally responsible for the applicable return shipping costs, unless applicable law requires otherwise.

Original outbound shipping charges are generally non-refundable for preference-based returns, subject to the applicable policy and legal requirements.

Damaged, Defective, or Incorrect Products

If our review confirms that an item was damaged, defective, incorrect, incomplete, or materially different from its description, we will provide an appropriate solution without additional costs to you for resolving that confirmed issue.

Depending on the circumstances, this may include a replacement, reshipment, refund, or approved return arrangement.

Your Consumer Rights Still Apply

Nothing in this policy is intended to exclude or restrict consumer protections that cannot legally be waived or limited.

If you believe your product has a genuine problem, please contact us before purchasing return postage so we can explain the appropriate arrangement.

🔎 07 · What Happens After Your Return Arrives?

Once an approved return reaches the designated receiving facility, the product and request may be reviewed together.

Depending on the circumstances, we may check:

• Order information and purchase records

• Product condition

• Included accessories and components

• The reported defect or discrepancy

• Whether the returned item matches the approved request

Preference-based returns are evaluated according to their applicable eligibility requirements.

Damaged, defective, incorrect, and materially misdescribed products are reviewed according to the reported circumstances and applicable consumer protections.

If an issue affects the refund amount or eligibility, we will explain the relevant reason.

Any deduction must have a legitimate basis under the applicable policy and must be permitted by law. Arbitrary deductions inconsistent with applicable requirements will not be applied.

💰 08 · Refund Timing & Payment Details

When Will My Refund Be Initiated?

For an approved physical return, we generally initiate the refund within:

5–10 business days after the returned product has been received, inspected, and approved.

If a refund is approved without requiring a physical return, or if an order is successfully cancelled before fulfillment, we will communicate the applicable processing details.

Where mandatory legal refund deadlines apply, those requirements take priority.

Where Will the Refund Be Sent?

Approved refunds are normally issued to the original payment method used for the purchase.

If the original payment method cannot receive the refund, we will review an appropriate alternative with the relevant payment provider where permitted.

Please remember that refund initiation and the appearance of funds in your account are not always simultaneous.

Your bank, card issuer, or payment provider may require additional time to post the credit.

Need an update? Email service@nuvpvp.com with your order number and any previous return or refund correspondence.

🔐 09 · Protect Your Payment Information

For your protection, please do not send sensitive financial credentials through email.

We do not need you to provide:

• Your complete payment card number

• Your card security code

• Your banking password

• Your account password

• A one-time authentication code

Keep these details private at all times.

If we need additional information to identify your transaction, your order number and relevant non-sensitive details will generally be the most useful starting point.

🔄 10 · Replacements, Exchanges & Alternative Solutions

Would you prefer a replacement instead of a refund? Let's review what may be possible!

Replacement or exchange availability can depend on:

• Current inventory

• Available product styles or finishes

• The reason for the request

• Original order details

• Product condition

• Applicable return requirements

If a direct exchange or replacement is available, we will explain the process and any applicable costs before you proceed.

If an exchange cannot be arranged, an eligible return and refund followed by a separate purchase may be another option.

For confirmed damaged, defective, incorrect, incomplete, or materially misdescribed products, possible resolutions include a replacement, reshipment, refund, or approved return arrangement.

Where a refund is legally or otherwise properly due, we will not require you to accept store credit instead of that refund.

The appropriate solution depends on the circumstances and applicable consumer rights.

⏳ 11 · Cancelling an Order

Changed your plans before fulfillment begins? Please contact us as soon as possible!

Email service@nuvpvp.com and include your order number, together with a clear statement that you would like to cancel the purchase.

We will review the current fulfillment status and make reasonable efforts to stop the order before fulfillment begins.

Successful cancellation before fulfillment: $0.00 cancellation fee.

Once processing, packing, shipment preparation, or dispatch has started, cancellation may no longer be possible.

If the order cannot be stopped, we will explain the next available option, including an eligible return after delivery where applicable.

A cancellation request is not confirmed until our team has reviewed the order status and communicated the outcome.

If payment has already been collected for an order that is successfully cancelled, the applicable amount will be refunded through the relevant payment process.

🧯 12 · Reporting a Damaged or Incorrect Delivery

Please contact us promptly if:

• A glass shade arrives cracked or shattered.

• A lamp body, base, or fixture component arrives broken.

• A lighting product has a functional problem.

• A listed mounting component or accessory is missing.

• The delivered product differs from your confirmed order.

• The item materially differs from its published description.

Where safe and practical, retain the packaging and relevant order information.

If a product appears electrically unsafe, stop using it and follow the applicable safety instructions. Do not attempt repairs or return the product without receiving appropriate instructions.

Reporting an issue promptly helps us investigate, but it does not remove rights that remain available under applicable law.

Our team will review the information and explain the next step as appropriate.

💌 13 · Need Help With Your Request?

Not sure whether your situation qualifies for a return? Need to check a refund or discuss a replacement? That's completely fine!

Our support team can review your circumstances and explain the relevant process.

Customer Support Email: service@nuvpvp.com

Contact Number: +86 131 6471 4546

When possible, include your order number so we can locate the relevant purchase more efficiently.

Some cases may require coordination with a carrier, fulfillment partner, payment provider, or designated return facility. If additional review is necessary, we will explain the next steps.

🏢 Official Business Information

For transparency, the business details associated with nuvpvp™ are listed below.

Brand Name: nuvpvp™

Operating Company: Changsha Haopai Technology Co., Ltd.

Owner: Wang Yulu

Customer Support Email: service@nuvpvp.com

Contact Number: +86 131 6471 4546

Unified Social Credit Code: 91430105MAKC08CK64

Business Address:

Room 1502, No. 468 Furong Middle Road (Section 1), Wangluyuan Subdistrict, Kaifu District, Changsha City, Hunan Province (Cluster Registration)

Please note that this is the business registration address, not automatically the designated return destination.

🌙 nuvpvp™ — Support Beyond the Sale

We know returns and product concerns aren't the most exciting part of shopping. That's why we aim to keep the process understandable, practical, and fair.

Here's the simple path:

Contact us → Share the relevant details → Receive instructions → Follow the approved next step.

Whether you need a return, refund, replacement, or cancellation, we will review your request according to the applicable policy and guide you through the process.

💡 Thoughtful Lighting · Clear Policies · Helpful Customer Care

📧 service@nuvpvp.com

☎️ +86 131 6471 4546

Thanks for choosing nuvpvp™. We're here to help make your after-sales experience a little easier!